Terms of service

Terms of Service

Overview

This website is operated by Moore Candle Co. Throughout the site, the terms “we”, “us” and “our” refer to Moore Candle Co. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

Online Store Terms

By using this site, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using our website.

Product Information & Orders

All products are sold based on your specific selection, including fragrance, jar style and size. Please carefully review your order before completing your purchase, as all sales are final.

We reserve the right to:

  • Refuse any order you place with us

  • Limit or cancel quantities purchased per person or per order

  • Modify or discontinue products at any time without notice

In the event we make a change to or cancel an order, we may attempt to notify you via the contact details provided at checkout.

Pricing & Payment

All prices listed on our website are in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change pricing at any time without notice.

Payment must be received in full before your order is processed and dispatched.

Shipping & Delivery

Shipping timeframes are estimates only and may vary depending on location and courier services.

Moore Candle Co is not responsible for delays caused by postal or courier providers.

Risk in the goods passes to you once the product has been dispatched.

Refunds & Returns

Please refer to our Refund Policy for full details.

As our candles are made based on your selected fragrance, jar style and size, we do not offer refunds or exchanges for change of mind. All sales are final.

Nothing in this policy limits your rights under Australian Consumer Law.

Candle Safety Disclaimer

Candles are an open flame product and must be used responsibly.

By purchasing from Moore Candle Co, you acknowledge that you will:

  • Never leave a burning candle unattended

  • Keep candles away from children and pets

  • Burn candles on a stable, heat-resistant surface

  • Follow all care and safety instructions provided

Moore Candle Co is not liable for misuse of products.

Intellectual Property

All content on this website — including logos, product names, images, text and designs — is the property of Moore Candle Co and may not be copied, reproduced or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Moore Candle Co shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.

It is your responsibility to review these Terms periodically.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

📧 hello@moorecandleco.com.au
🌐 www.moorecandleco.com.au